Contact

Who to write to, and about what.

Four different things reach four different places. The one that matters most is the last one: if a child may be at risk, Recov is not who you contact.

Clubs

Setting up a club, adding squads, seats, or a question about what Recov does and does not do. We onboard clubs directly rather than through a self-serve signup, so this is a conversation with a person.

Write to [email protected] and tell us the club, the squads you would start with and roughly how many athletes. What Recov does for a club covers most of what people ask first, including the parts that are not built yet, and pricing says where the commercial side stands today.

Families and athletes

If something in the app is wrong, missing or confusing, your club is the fastest route — they hold the membership, the squad structure and the guardian links, and most problems are fixed there. For anything about your child's data specifically, use the data protection contact below.

If your club cannot help, write to [email protected] and say which club you belong to. Do not include health details about a child in a first email — we will tell you where to send them safely.

Data protection

Use this route to ask what we hold, to ask for a copy, to object to something we do, to withdraw consent, or to complain about how we have handled data.

Write to our data protection contact, giving the athlete's name, the club, and what you are asking for. The law gives us one month to answer.

Who may ask

An athlete may ask about their own data at any age.
A linked guardian may ask about a child they are linked to. Consent for a minor can only be granted by a linked guardian; either the guardian or the athlete can withdraw it, at any age.
Club staff may ask about their own staff record, not about an athlete's data.

Three things to know before you write

There is no export button. A copy of someone's data is assembled by hand when it is requested, which is slower than a download and is why we ask for the detail up front.
Deleting an account does not remove the training and wellbeing record. The name comes off; the entries remain against an identifier. We call that pseudonymous, not anonymous, because that is what it is.
A name or email address recorded when an account was created cannot currently be edited — not through the app, and not by us. If a name is wrong or a family's name has changed, tell us anyway so the request is on record and we can tell you exactly where that stands.

Your rights, and how to use them · How long we keep data · Who else handles it

Complaining to the regulator

If we have not handled something properly, you can complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk. You do not have to come to us first, though it is usually quicker.

Reporting a security issue

If you have found a vulnerability, we want to hear about it before anyone else does.

Write to our security address with enough detail to reproduce the issue: the URL or endpoint, what you did, what happened, and roughly when. Please do not test against a real club's data, do not access an account that is not yours, and give us a chance to fix it before publishing.

If a child may be at risk

Recov is not a reporting route

There is no way to raise a concern inside Recov, no one at Recov monitors your club's athletes, and Recov does not currently detect anything. Writing to us about a child at risk would delay a response, not start one.

If a child is in immediate danger, call 999.
Otherwise, contact your club's welfare officer, and your local authority's children's services — every council in the UK publishes a number for reporting a concern about a child.
The NSPCC runs a helpline for adults worried about a child. Childline is for under-19s who want to talk to someone themselves.
If the concern is about how your club is handling something, your sport's governing body has a safeguarding lead who sits above the club.

If a safeguarding matter needs something from Recov — records of what was held, or who saw what — the club's welfare officer or safeguarding lead should use the data protection contact above and say that it is a safeguarding request.

Last reviewed 10 September 2026.